Refund Policy
Last updated: September 2026
30-day money-back guarantee
We offer a 30-day money-back guarantee on Navette FX membership. If you're not satisfied with your purchase, you can request a full refund within 30 days of your order date — no questions asked.
How to request a refund
Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund, visit paddle.net and look up your order, or email our desk at desk@navettefx.com with the email address you used at checkout and we'll process it for you.
Cancellations
You can cancel your membership anytime from your account page. Cancellation stops future renewals; your access continues until the end of the current paid period. Cancelling a renewal is separate from requesting a refund — if you're within the 30-day window, you can do both.
Processing
Approved refunds are issued by Paddle to your original payment method. Depending on your bank or card issuer, it can take a few business days for the refund to appear on your statement. Paddle's own Refund Policy also applies to your purchase.